{"id":73,"date":"2024-05-11T07:13:09","date_gmt":"2024-05-11T07:13:09","guid":{"rendered":"http:\/\/pawpals-demo.pbminfotech.com\/demo1\/?page_id=3490"},"modified":"2026-05-09T09:46:59","modified_gmt":"2026-05-09T07:46:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/ilgiardinodiiris.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"
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\r\n\t\t\t\t\r\n\t\t\t\t\tFrequently Asked Questions\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t

\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\r\n\t\t\t\t\tFind answers to the most common questions about The Irish Garden dog daycare.\r\n\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\r\n\t\t\t\t\r\n\t\t\t\t\tRESERVATIONS\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>How can I book a seat for my dog?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Reservations can be made through our website or by contacting us directly. You must first register and complete the registration form for your four-legged friend.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>Do I need to register on the website to make a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, registration is required to book sessions. This allows us to have all the necessary information about your dog and offer you the best possible experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ3.<\/span>What is the booking procedure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After logging in, go to the Bookings section in the main menu. From there, you can view availability and book one or more sessions for your dog.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ4.<\/span>When do I have to book by?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You must book by 6:00 PM the day before your desired session.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tPAYMENTS\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>What payment methods are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept online payments via credit card, Apple Pay, Google Pay, and bank transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>Are the prices VAT included or excluded?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, VAT is included in all listed prices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tMORE DOGS\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>Can I register more than one dog?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Absolutely! Our system is designed to manage families with multiple dogs. You can register all your four-legged friends under the same account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>There are discounts for multiple dogs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! We offer special discounts for families with multiple dogs: 20% off for two dogs, 30% off for three dogs. Contact us for a personalized quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tPACKAGES AND SUBSCRIPTIONS\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>What is the difference between packages and subscriptions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Packages offer a fixed number of sessions to be used within a defined period. Subscriptions, on the other hand, offer continuous access with automatic renewal and advantageous monthly rates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>What happens in case of rain?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At the Garden, we have a fully equipped covered area. In case of heavy and continuous rain, those with single sessions or packages will be credited or rescheduled. For season pass holders, the service is always available thanks to the covered area, but credits will not be given for unused days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ3.<\/span>Can I suspend my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Memberships can only be suspended for reasons related to your pet's health, with the presentation of a veterinary certificate. The August suspension is automatic for everyone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tSUSPENSION AUGUST\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>How does the August suspension work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

During the month of August, all packages and subscriptions are automatically suspended. Regular service resumes in September.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>What happens to my package\/subscription?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Packages and subscriptions are automatically extended by one month. If your package expired in August, it will be extended to September.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tCANCELLATION RULES\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>Can I cancel a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can cancel a reservation by 6:00 PM the day before without penalty. The session will be credited back to your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>What happens if my dog \u200b\u200bis sick?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To ensure the health of all our guests, if your dog shows signs of illness (cough, diarrhea, etc.), they will not be allowed in the Garden. In this case, please let us know and the session will be re-credited.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tREQUIREMENTS AND SERVICE\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ1.<\/span>What services do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are a dog daycare center with 4,000 square meters of wooded grounds and a private lake. We offer play sessions, socialization, and relaxation under professional supervision. A shuttle service with pickup and drop-off is included.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ2.<\/span>What are the requirements to register a dog?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Dogs must be vaccinated, have full liability insurance, and be in good health. A registration form and liability waiver must be completed. Before your first visit, please contact our manager Matteo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ3.<\/span>What are the service hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The daycare is open from 9:00 am to 15:30, Monday through Friday. The shuttle service picks up children between 7:00 and 9:00 and drops them off between 15:00 and 17:00.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ4.<\/span>How does the shuttle service work?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shuttle service is included in all plans. We'll pick up your dog in the morning (7:00-9:00) with our equipped van and bring him home in the afternoon (3:00-5:00). The exact times depend on the location of those registered for the session.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ5.<\/span>How do you handle medical emergencies?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The safety of your dogs is our priority. In the event of a medical emergency, we will contact you immediately. We reserve the right to take necessary measures for the dog's well-being, including seeking emergency veterinary care.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQ6.<\/span>How do you manage dogs with problem behaviors?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The safety of all dogs is essential. We may refuse service to dogs with aggressive behavior. Each situation is evaluated individually, and we can offer personalized solutions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We're always available to answer your questions. Contact us directly!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\r\n\t\t\t\t\r\n\t\t\t\t\tSign Up in 3 Easy Steps\r\n\t\t\t\t\r\n\t\t\t\t<\/h2>\r\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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REGISTER<\/h2>\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t
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Fill out the registration form with your details: name, surname, email, telephone number, and full address.<\/div>\t<\/div>\t\r\n<\/div>\r\n
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REGISTER YOUR DOG<\/h2>\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t
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Enter your dog's information: name, breed, microchip, veterinarian, and required documents (vaccination record, pet insurance).<\/div>\t<\/div>\t\r\n<\/div>\r\n
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BOOK<\/h2>\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\t
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Choose a single session, package, or subscription and book online. Receive instant confirmation via email and text.<\/div>\t<\/div>\t\r\n<\/div>\r\n
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    \n\t\t\t <\/ul>\n <\/div>","protected":false},"excerpt":{"rendered":"

    Domande Frequenti Trova le risposte alle domande pi\u00f9 comuni sull’asilo per cani Il Giardino di Iris PRENOTAZIONI Q1.Come posso prenotare un posto per il mio cane? La prenotazione pu\u00f2 essere effettuata attraverso il nostro sito web o contattandoci direttamente. \u00c8 necessario prima registrarsi e compilare il modulo di iscrizione per il tuo amico a quattro […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-73","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/pages\/73","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":45,"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/pages\/73\/revisions"}],"predecessor-version":[{"id":10511,"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/pages\/73\/revisions\/10511"}],"wp:attachment":[{"href":"https:\/\/ilgiardinodiiris.com\/en\/wp-json\/wp\/v2\/media?parent=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}